Service programs: combination of selected portfolio elements

Service programs are selected packages of services for a product family or a service topic. The individual portfolio elements are coordinated to ensure seamless coverage throughout the entire life cycle and support optimum use of your products and systems. The individual services of a service program can be also be used separately.

Based on the portfolio elements of our Lifecycle Services for process instrumentation, the following service programs are offered:

Installed Base Capture & Analytics Services

"Installed Base Capture & Analytics Services" service program

"Installed Base Capture & Analytics Services" are used to analyze and optimize the installed base. Ideally they include the following service elements:

• Inventory Baseline Services - inventory taking of utilized field instruments
• Certified calibration and verification of field instruments
• Lifecycle Information Services - periodic life cycle status reports for all utilized field instruments
• Asset Optimization Services - guaranteed spare part availability and optimized stock

Professional System Support

The "Professional System Support" service program combines the following portfolio elements:

• Managed Support Services
• Technical Support
• Remote Services for Process Instrumentation