SIMATIC PCS 7 service programs

Our service programs comprise selected packages of services for a product family or a service topic. The individual portfolio elements are coordinated to ensure seamless coverage throughout the entire life cycle and support optimum use of your products and systems. The individual services of a service program can be also be used separately.

The following service programs are offered for SIMATIC PCS 7 based on the portfolio elements of the SIMATIC Lifecycle Services:

Installed Base Capture & Analytics Services

"Installed Base Capture & Analytics Services" are used to analyze and optimize the installed base. Ideally they include the following service elements:

• SIMATIC Inventory Baseline Services
• SIMATIC System Audit
• Lifecycle Service Information
• Asset Optimization Services

Services for Virtualized Operator & Engineering Systems

The "Services for Virtualized Operator & Engineering Systems" service program includes the portfolio elements recommended for a virtual control system. It is based on a central element, the "SIMATIC Virtualization as a Service", and the optional upstream service "SIMATIC System Audit".

Professional System Support

The "Professional System Support" service program combines the following portfolio elements:

• Managed System Services
• Technical Support Basic
• Technical Support Extended
• SIMATIC Remote Services