Online Support:

Fast access to technical information for all the products of Siemens Industry in the form of manuals, FAQs and application examples makes it unnecessary to contact an expert in most cases.
The Siemens Industry Online Support also provides a platform for exchanging information with other users.

Industry Online Support gives you direct, central access to in-depth information concerning products, systems and applications for industry. You will find numerous programming, configuration and application examples here too. The content is available in six different languages and can be accessed anywhere thanks to a mobile app. The Technical Forum of Online Support provides the opportunity for users to swap information. The Support Request function allows contact to be established with Siemens experts in Technical Support. Siemens Industry Online Support ensures that users in industry are always kept up-to-date with news, software updates and announcements by means of newsletters and Twitter.

http://www.siemens.com/industry/OnlineSupport

Technical Support:

Technical queries regarding products and systems can arise at any time – ranging from optimizing use to rectifying faults.
The Technical Support specialists provide the relevant support round-the-clock and will answer questions about the functionality and operation of products and systems.

http://support.automation.siemens.com/WW/view/en/16605032

Spare Parts:

A missing spare part can adversely affect plant availability and cause production failures.
It is good that the experts from Siemens ensure a fast and smooth exchange process.

Spare parts and spare parts packages for electric motors and converters

The global Siemens service organization and the maintenance-friendly design of Siemens machines permit a short response time and immediate replacement of faulty individual components. Siemens Industry Services ensures fast availability of standard spare parts. Delivery times for individual manufacturing vary according to the production overhead. Siemens Industry Services process all inquiries as quickly as possible to the satisfaction of customers. Delivery times cannot always be precisely planned due, for example, to country-specific customs regulations, and some parts need to be specially manufactured, so it is recommended that important spare parts and core components are stocked on site to ensure a fast response. Any costs associated with failures can also be minimized by stocking a spare parts package on site.

Spare parts packages for electric motors

To simplify stockkeeping as far as possible, for general industrial machines and especially for machine tools (e.g. 1PH7, 1PH8 and 1PL6), Siemens offers spare parts packages that have been assembled specifically for the respective motors. Spare parts packages are also available that are individually tailored to the plant, as well as individual spare parts for special purposes.

Spare parts packages for converters

In the medium-voltage range in particular, converters are often an essential component of the main plant drive. Their functional capability is the prerequisite for reliable plant operation. Optimum availability of spare parts is also important to minimize downtimes. Apart from individual spare parts, Siemens also offers complete spare parts packages. These are based on the extensive service experience of the company and have been put together on the basis of device-specific spare part lists. Siemens provides various versions of spare parts packages for low-voltage and medium-voltage units:

• Basic Spare Package: contains the most important electronic components, e.g. for commissioning and the running-in period.
• Advanced Spare Package: contains additional electronic power components to ensure the availability of the drive over the first few years in operation.
• Premium Spare Package: contains all the spare parts required to rectify almost every fault scenario as quickly as possible over the entire product life cycle. In the context of annual maintenance, the spare parts stocks can be checked and individually restocked.

Spares On Web – the information tool for spare parts and spare parts packages

Siemens offers comprehensive spare part information for almost all current converters and motors in an online database. The Siemens article number and the corresponding serial number are all that are required to call up this information.

http://www.siemens.com/sow

Repair Services:

Reliably operating motors and converters have highest importance in every plant.
To allow you to always work with maximum efficiency, the Siemens specialists throughout the world provide a comprehensive maintenance service and handle any necessary repairs.

All-round service for electric motors and converters

With tailor-made services for electric motors and converters, Siemens Industry Services enables you to achieve high levels of efficiency and smooth production processes. The services comprise all the measures required for maintenance, but also provide support with planning, installation and commissioning.

Thanks to extensive consultation, the services will match your individual requirements perfectly. Siemens Industry Services performs all work exclusively in its own workshops or through certified partners. The all-round service for electric motors and converters comprises:

• Three-phase machines
• Three-phase servo machines
• High-voltage machines
• Direct-current machines
• Direct-current servo machines
• Emergency power units
• Generators
• Special-purpose machines
• Circuit breakers
• Frequency converters
• Lubrication and cooling systems
• Mechanical components (couplings, gear units)

The service portfolio of Siemens Industry Services:

• Inspection, measurement, monitoring, evaluation, documentation, consultation
• Maintenance on site or in the service workshop including the exchange of wear parts, mechanical and electrical diagnosis
• Removal and installation of machines, laser-optic alignment and commissioning
• Special cleaning and drying procedures
• Corrective maintenance of stator and rotor cores, including new windings
• Measurements for partial discharge, loss factor and vibration; thermography, frequency analysis, oil analysis, assessment reports, diagnostics and special examinations
• Mounting of diagnostic devices for the continuous acquisition of operating and status data or trends, and causes of faults at constant and variable speed
• Mechanical and electrical load tests and simulations
• Spare parts packages, supply of spare parts and stock management
• Reproduction under license and upgrades for electric machines and components
• Collection, delivery and the supply of tools

As an experienced, reliable partner for the maintenance of electric machines, Siemens offers a full range of services from a single source. This simplifies processes and makes it easy to access services and spare parts. Repair times are shortened and optimized, and the availability of the plant is permanently enhanced.

Field Services:

Downtimes must be avoided wherever possible.
Field Services from Siemens ensures smooth commissioning and maintenance, and, if necessary, ensure the fast troubleshooting of industrial plants.

Field services for reliable drives

Commissioning and maintenance on site range from simple fault rectification to comprehensive, tailor-made service contracts. Specialists from Siemens Industry Services are available round-the-clock at strategic locations worldwide to provide fast and reliable support with fault rectification in plants as well as with normal operation of the products and systems from Siemens. All service calls are scheduled and coordinated by the responsible regional service coordination center in accordance with customer requirements. This responsibility also extends to an emergency service outside normal working hours.

The service portfolio for commissioning machines, converters and complete plants comprises, for example:

• Check of the installation
• Function tests
• Parameter assignment
• Integration tests for machines and machine parts
• Trial operation
• Final acceptance
• Training of personnel

Siemens Industry Services also offers periodic inspections, preventative maintenance schedules and predictive maintenance measures in close cooperation with the customers tailored to their own specific criteria.

Commissioning by specialists

The experienced, qualified service staff of Siemens Industry Services have specialized in commissioning state-of-the-art, complex drive systems and also have access to expert knowledge of cross-industry applications and projects within the global service network. This creates the required flexibility for a wide variety of different application cases. The central focus is on solutions for fixed-speed and variable-speed low-voltage and medium-voltage drives/motors up to 100 MW, as well as auxiliary drives of all types in the oil & gas, chemical, energy, steel, paper, shipbuilding, mining, cement, water & wastewater and wind power industries.

Winding testing by means of diagnostic measuring and test methods

Qualified tests of the motor winding for polarization, insulation resistance, loss factor and partial discharge play an important role in ensuring fault-free operation and the availability of high-voltage machines over the entire life cycle of the plant. With modern portable measuring equipment and qualified evaluations, these tests and diagnostics can now also be performed on site. In the case of Siemens machines, archived measured values obtained from production and quality assurance are also available for this purpose.

Training:

Against the background of rapid technological progress, up-to-date know-how is increasingly becoming a decisive factor for success.
The technical seminars and training courses that Siemens offers with SITRAIN – Training for Industry impart expert know-how and practical knowledge directly from the manufacturer.
Nobody knows more about this subject than us.

Customer-specific training for electric motors and converters

A competent, qualified team of operating and maintenance personnel can be established and trained if the right systems are in place. Siemens Industry Services supports its customers with tailored courses and training measures. This is where specialist know-how is passed on.

Course content

The course content is adapted to the prevailing knowledge of the customer's personnel and the drive technology implemented.

1. Basic technical training

• Fundamentals of drive technology
• Basic functionality of electric motors and converters
• Structure and main components of electric motors and converters

2. User and operator training

• Efficient operation and monitoring of electric motors and converters
• Limit value monitoring, taking into account alarm and fault messages, and fault rectification measures

3. Instruction on site

• Planning and performing on-site maintenance tasks
• The correct response in the event of faults or if alarm messages are output
• Initial investigation and determination of the causes of faults
• Removal and rectification of faults
• Contacting the Siemens service organization with a precise description of the fault
• Appropriate selection and stocking of spare parts

Method

Modern learning aids and practical training units ensure that learning targets are achieved efficiently. Course tutors with many years of own experience in the implementation of efficient drive technology in various industries are able to communicate this know-how with in-depth, background information. In close cooperation with the customers, all measures are adapted to their specific requirements and wishes.

1. On-site training at customer's premises in the form of a workshop

• The training will take place on the original drive or equipment
• It can also be conducted for products that are no longer in the current product range

2. Training in the Siemens factory

• The training takes place in the relevant Siemens production facility
• Practical training on demonstration models
• Optional factory tour with demonstration of the Siemens product range
• Opportunity to meet the contact partners at Siemens Industry Services and exchange personal experiences

3. Course duration

• Depending on requirements 1 to 5 days

Technical Consulting & Engineering Support:

The foundations for efficient processes in industry are laid at the plant planning and design stages. Systematic solutions are required here that take the complete life cycle into consideration.
Technical Consulting & Engineering Support from Siemens offers industry exactly the right instruments – from the initial configuration steps through to plant operation.

Energy & Environmental Services:

Constant energy-saving and environmentally aware action pays off for every company. Energy efficiency, energy management and saving resources are hot topics in industry today.
The integrated solutions from Siemens open up all the technical and organizational potential for efficient and successful environmental management.

Saving energy in drives

The decisive factor in achieving the most energy-efficient solution is to reduce energy consumption to that actually required by the application. The plan will involve a comprehensive bundle of measures. The costs and benefits of possible savings are weighed against each other, the drive components are configured according to the requirements, and the ideal plan to ensure sustainable implementation of the overall concept is formulated. Siemens Industry Services offers full support for this process, including qualified consulting, engineering and project management from drive specialists with many years of experience in almost all branches of industry. This saves time and minimizes the overhead for binding personnel in the company to specific projects. The scope of these energy optimization measures covers three phases:

1. Identification of potential savings

The energy requirement is determined and potential energy savings are highlighted.

• Identification of the existing energy consumption of the plant
• Presentation of the energy flow and potential savings
• Output measurement and assessment of the quality of the line supply
• Analysis of electric motors in terms of their utilization and energy efficiency
• Recording energy costs to determine the potential energy savings

2. Evaluation of the data obtained

The potential savings identified are evaluated using various methods, so that a sound basis for decision-making is created.

• Inclusion of experience gained from comparable plants through comparison with known application cases
• Calculation of the potential savings using the energy efficiency software SinaSave
• Determining the investment costs taking into account the service life, amortization and feasibility
• Specification of measures and suggested solutions

3. Implementation of the energy optimization measures

The right products and targeted implementation measures are determined and implemented.

• Selection of the right components
• Retrofitting and modernization of plant sections
• Assistance with ordering
• Project management and processing
• Engineering, configuration, setting up, modifications, assembly, installation, commissioning, acceptance and training
• Assessment of results after a specified period

Plant Maintenance & Condition Monitoring:

Plant efficiency and problem-free processes are decisive factors for success in industry.
Proactive maintenance concepts and individually tailored service contracts that are based on the wide-ranging experience built up by Siemens experts ensure maximum productivity.

Service Contracts:

A service contract ensures the high level of reliability that you simply need today in industry.
Tailored service packages for the maintenance ensure minimal downtimes and reduce the maintenance budget. The possibilities of remote maintenance ensure an additional valuable reliability plus.

Modular service contracts for electric motors and converters

Individually agreed service contracts make the maintenance, optimization and modernization of automation and drive technology in industry more efficient and dynamic coupled with reduced costs. Flexible options, such as extended service periods, defined arrival times and special maintenance intervals or remote maintenance can be defined to meet your specific requirements. In combination with the extensive experience and know-how of maintenance and service specialists from Siemens Industry Services, you can achieve reduced downtime, plannable operating costs and a high availability of all machines and equipment.

Maintenance contracts for motors and converters

Reliable motors and converters are the core of every industrial plant. With uninterrupted duty and poor environmental conditions (dirt, dust and aggressive atmosphere), individual components such as pulse encoders, roller bearings and fans are subject to greater wear: whereby small-scale local damage, such as a reduction in insulation resistance, can cause considerable secondary damage. To prevent this, maintenance contracts from Siemens offer fixed maintenance and service intervals in which the status of all components can be checked by specialists and critical components can be replaced. The corresponding documentation and product-specific checklists help to perform all the relevant investigations at the right time and achieve optimum availability.

The maintenance contract also includes a comprehensive consultation with a view to maximizing plant availability and assessing the contribution that could be made by conversion and refitting in the area of drives. In parallel with this, Siemens ensures with plant-specific instructions during on-site service that plant operators are able to reliably master all operations and simple maintenance tasks. Siemens also offers more advanced training courses with the objective of preventative maintenance. When the maintenance contract is drawn up, the customer profits from comprehensive advice and numerous, optional services:

• Defined product support/maintenance
• Training (basic and advanced)
• Remote services and condition monitoring
• Plant support remotely by telephone
• Specified support times (response, arrival and service times)
• Customized spare parts packages on site
• Defined costs

Remote Services - expert knowledge within your grasp

Remote Services can be integrated into service contracts as an optional service. The Remote Service platform from Siemens (cRSP) has set new standards in IT security, traceability and flexibility. This also enables complex drive systems to be monitored, analyzed and optimized if required by means of remote access from Siemens drive specialists efficiently and reliably. The breadth of supported services ranges from reading the archived log and analyzing stored data through online condition monitoring for motors and software updates as far as video support with service work on site.

Condition Monitoring – for condition-based maintenance

With Siemens service contracts, it is possible to select condition monitoring for central drive components and those subject to wear as an optional service. This means that irregularities in operation can be detected at an early stage so that countermeasures can be initiated and service work can be planned more efficiently. In the case of motors, the emphasis is on the monitoring of vibration, winding and bearing temperatures as well as speed. In the case of frequency converters, monitoring is concentrated on current, voltage and power, cabinet temperature, water temperature and heatsink temperature, fault pattern and communication.

Water Related Services:

Impeccable water quality is important for a large number of industrial processes. The production of extremely pure water is therefore essential for many companies.
Industry is also required by law to process the waste water that it produces.
Siemens Water Related Services ensure that water systems are efficient and environmentally friendly which also assures sustained corporate success.

Modernization & Optimization Services:

Enhancements, modernizations and optimizations of production are on industry's agenda.
They are the most economical keys to achieving optimum productivity in industrial manufacture and to assuring long-term investment protection.
It is good to know that Siemens also offers competent service in these areas.

Modernizing and optimizing electric motors and converters

The modernization of electric motors and converters – also known as retrofitting – constitutes a major part of their product life cycle. Retrofits serve to protect investments. They optimize the availability, reliability and energy efficiency of installed drives. The latter also has a beneficial effect on the environmental impact of the company. Retrofits often lower the original noise level and thus improve the working environment. Siemens Industry Services offers an extensive retrofit program for both Siemens and non-Siemens products. This program ranges from simple conversions and upgrades through replacement of individual components as far as project management for complex retrofits. Once all the upgrade options have been exhausted, old technologies can be replaced with state-of-the-art drives and motors from the current product range. Under normal circumstances, neither method requires the functional scope of the plant to be expanded or a change in the basic drive concept.

Modernization and optimization of electric motors:

• Replacement of constant-speed motors with variable-speed drives
  
  • Energy saving
  • Increased productivity and profitability
• Functional replacement using new products
  
  • Adaptation to existing equipment at low cost
  • Energy saving through improved efficiency
• Reproduction of older motors under license
  
  • No complex requalification necessary
  • 1:1 replacement possible

Modernization and optimization of converters:

• Replacement of older converters with innovative models in the low-voltage and medium-voltage range
• Service benefits:
  
  • Assured supply of spare parts worldwide
  • Access to the latest know-how
  • State-of-the-art diagnostics
  • Easier software updates
• Renewal of the control electronics
• Retrofitting of water-cooled heat exchanger units