Downtimes cause problems in the plant as well as unnecessary costs. We can help you to reduce both to a minimum – with our worldwide repair facilities. The advantage for you: Defects can be rectified before they cause further harm.

Repair is a favorable option when you have specific reasons for not replacing the defective device or part with a new one (delivery as exchange product).

We maintain a global network of Siemens repair shops and certified partners to ensure that we will always be able to process your repairs quickly.

We can offer you different types of repair depending on your requirements:

Normal repair

Normal repair at standard conditions normally takes 10 working days following receipt of the defective item at our repair shop.

Fast repair

In particularly urgent cases, we offer you the option of a fast repair within 1 or 2 working days for many products at additional cost.

Turnaround repair

With a turnaround repair, we organize on your behalf collection of the device/component to be repaired.

Mobile repair service

We come to you and perform the required repairs on site, for example, when the device/component cannot be removed due to its weight.

Function repair

A function repair is the same as a normal repair but excludes the repair of cosmetic defects, e.g. scratches, labels, discoloration. The conditions applicable to function repairs should be observed in this case.

For repairs, we require the following information:

• Reason for return
• If defective: detailed fault report
• Machine number
• Machine/system manufacturer
• End customer