In addition to the simple delivery of spare parts, with many products, we also offer you the option of an exchange. This has the advantage that you not only receive the spare part quickly, but are able to return the defective device to us for a credit. You therefore receive our spare part at the lower exchange price.

A credit will be awarded on condition that the repair code indicates that repurchasing is admissible, a replacement is obtained from the spare parts store, and that the returned product is repairable.

The ordering mode and logistics service determine the delivery of spare parts:

Return

For returns, we require the following information:

• Reason for return
• If defective: detailed description of the fault
• Machine number
• Machine/system manufacturer
• End customer

We will then be able to provide you with additional information in the repair report/inspection report regarding the diagnosis/inspection as well as information about the completed repair.