Quotation preparation

Product specification in accordance with customer requirements. Quotation drafted by SIMATIC HMI specialists.

Determining:

• One-time project costs
• Costs for sample devices/prototypes
• Standard unit prices
• General conditions (product agreement)

There must be a minimum limit to the annual unit quantity/purchase quantity (minimum quantity per version: from 100) and this must be agreed with the project customer. Customized products can only be ordered in conjunction with a product agreement. A customer-specific order number is allocated during the product agreement process.

Contacts

Please contact the HMI representatives of your Siemens sales office/national company.

Additional information in the Internet is available at:

http://www.siemens.com/hmi-oem

Flexible front-mounting concept project development and service

Customized projects using the flexible front-mounting concept are developed and produced in different steps in accordance with quality standards. Prototypes are created to test products. Once the devices have been approved by the customer, they undergo certification and are introduced into the production process.

Devices are produced in standard product factories, ensuring observation of customer quantity forecasts. For this purpose, individual quantity forecasts are exchanged with the customer.

In the event of questions and problems, customers can contact our worldwide 24-hour SIMATIC Customer Support.

Customized products can only be ordered in conjunction with a product agreement.

The following points are defined in the product agreement:

• Delivery and pricing
• Logistics - annual volume, purchase quantity, delivery batch volumes
• Spare parts
• Service
• Repairs/spare parts storage

The repair concept is also agreed with the customer. The necessary customized spare parts (device fronts) are defined here and offered to customers for their products after completion of delivery.