SIMATIC Remote Services

SIMATIC Remote Services can be combined and adapted as necessary from different packages and service modules. The following service modules are available:

• The Reactive module is a low-cost means of getting started with the latest, efficient support service. Service availability based on the SRS platform and remote access tools forms the basis for rapid fault rectification or a comprehensive consultation regarding your machine or plant.
• Inspection services are provided "remotely" with the Preventive module. The services include preventive checking of the system status for transparent display of the plant situation and recommendation for preventive measures. The results are made available in form of a system status report.
• The Proactive module offers continuous real-time monitoring of the utilized SIMATIC automation system. The monitoring of critical system status information in real-time is combined in this module with a proactive response to arising events by qualified system specialists.
• The Virus Pattern Distribution module extends the SIMATIC Remote Services portfolio to include an additional proactive component which promptly supplies the system with the latest and system-tested virus signatures.

The "Remote Access Services" (so-called “Connectivity packages”) are required once per installation and enable communication between the customer system and Siemens IT infrastructure (cRSP = common Remote Service platform); they consist of different hardware and software components. You can obtain detailed information from the Siemens representative in your region.

Siemens Remote Service platform