Industrial Remote Communication offers efficient remote access to machines and plants with SIMATIC. Global remote access to far-flung plants, remote machines and mobile applications is gaining in significance – both in industry and in industry-related areas. With a comprehensive range of solutions for industrial remote access, Siemens offers the ideal basis for efficient and reliable monitoring and control of widely distributed plants and processes of any size, thereby addressing the growing importance of the networking of industrial, process engineering and production engineering plant sections.

In addition to efficient remote access (Remote Access), Industrial Remote Communication also offers with the network components the option of transparent data links to remote networks via public or private wide area networks (WAN).

In this way, for example, a video transmission in real time via mobile radio from the passenger compartment of trains serves to increase passenger safety (video surveillance). In addition, applications such as data interfacing for ticket machines, infotainment services and Internet on board, or proactive monitoring of vehicle engineering (telemetry) are also possible.

Secure and flexible access worldwide

Industrial plants are often distributed over large areas – sometimes even across national borders. Siemens offers proven solutions for industrial remote access, such as flexible telecontrol systems and efficient remote maintenance. Whether in public infrastructure or in the manufacturing or process industries: With the components for Industrial Remote Access, Siemens offers comprehensive solutions for telecontrol and teleservice.

This includes, for example, the monitoring of all interfaces between the control center and the distributed machines and systems or the remote maintenance accesses via the Internet, including firewalls. Data transmission is encrypted by means of a VPN and is thus protected from data espionage and manipulation. Communication stations are securely authenticated. Using the components for remote networks, remote access can be set up securely and reliably.

Telecontrol

Telecontrol involves the connection of distant process stations to one or more central control systems. Various different public or private networks can be used for communication for the purposes of monitoring and control. Event-driven or cyclic exchange of process data is performed with special telecontrol protocols and enables the operating personnel to manage the overall process effectively.

The telecontrol systems are based on SIMATIC. They supplement the SIMATIC system with corresponding hardware and software, and thus permit individual components to be networked over a wide area network (WAN). The data for this is transmitted via conventional WANs, e.g. dedicated cables, telephone network, wireless, but also via IP-based networks such as mobile networks or the Internet.

Teleservice

Teleservice is data exchange with physically remote technical plants (machines, plants, computers, etc.) for the purpose of error detection, diagnostics, maintenance, repair, or optimization.

Remote diagnostics and remote maintenance of production plants are indispensable in modern automation technology. They are more efficient and more cost-effective than an on-site service employee. This allows faults to be detected and cleared much faster, downtimes of machines are reduced and their availability is increased.

Siemens Remote Services

The service concept of "Siemens Remote Services" provides a powerful, secure platform for remote access to machines and plants. The inclusion of "shared experts" ensures effective support, not only from Siemens but also from the company's own specialists.

Remote networks

Any type of remote communication is based on the public and private networks used for this purpose (e.g. mobile radio or fixed network), referred to as "remote networks".

Under the name SCALANCE M, Siemens offers a comprehensive range of high-performance transmission components, routers and modems that are tailored to the specific properties of the respective remote networks or their transmission media and therefore combine the maximum possible security with reliability.

Regardless of whether spontaneous or permanent transmission, whether high or moderate bandwidth, whether mobile or stationary – with the SCALANCE M products for IP-based connectivity, users have a comprehensive spectrum of components at their disposal for remote access – flexible, optimized for industrial use and integrated into the TIA environment and into the Industrial Security concept.

SCALANCE M devices can be used universally in the fields of telecontrol, teleservice (remote diagnosis and maintenance), and any other application for industrial remote communication.